PRIVACY POLICY

(Property Deeds – Trading Name of Fruity Llama Ltd)

Last updated: 24/02/2026

1. Who We Are

Property Deeds is a trading name of Fruity Llama Ltd, a company registered in England and Wales.

Registered address:
141 Duckworth Street
Darwen
BB3 1AT
United Kingdom

We provide a document retrieval service for official HM Land Registry documents.

We are not affiliated with HM Land Registry or any government body.

For privacy enquiries contact: info@property-deeds.co.uk

2. What Information We Collect

When you place an order, we collect:

  • Full name
  • Email address
  • Billing address
  • Property address searched
  • IP address
  • Payment details (processed securely via Stripe)

We do not store full card details.

3. How We Use Your Information

We use your data to:

  • Process your order
  • Retrieve the requested Land Registry documents
  • Deliver documents by email or post
  • Provide customer support
  • Comply with legal obligations
  • Prevent fraud and chargebacks

4. Lawful Basis for Processing

Under UK GDPR, we process data based on:

  • Contractual necessity (to fulfil your order)
  • Legal obligation
  • Legitimate interest (fraud prevention, service improvement)

5. Data Sharing

We may share data with:

  • HM Land Registry (to obtain documents)
  • Stripe (payment processing)
  • Postal service providers (if printed option selected)
  • IT hosting providers

We do not sell personal data.

6. Data Retention

Order data is retained for:

  • Accounting and tax purposes (minimum 6 years)
  • Fraud prevention and dispute resolution

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Request correction
  • Request deletion (where legally permissible)
  • Restrict processing
  • Lodge a complaint with the ICO

8. Cookies

We use cookies for:

  • Website functionality
  • Analytics
  • Fraud prevention

You can control cookies via your browser.

9. Security

We use secure hosting, SSL encryption and third-party secure payment providers.